Cancellation Policy

At Craft & More, we understand that sometimes you may need to cancel an order. Please read our cancellation policy carefully to ensure a smooth and hassle-free experience.

When Can I Cancel My Order?

- You can cancel your order within 24 hours of placing it, provided the order has not been shipped.
- If your order has already been shipped, you can initiate a return or exchange within 14 days of delivery.

How Do I Cancel My Order?

- To cancel your order, please contact our customer service team via email at mailto:info@craftandmoreshop.com or whatsapp at 8077662338.
- Please provide your order number, reason for cancellation, and any other relevant details.

Cancellation Refunds:

- If your order is cancelled before shipping, a full refund will be issued to the original payment method within 5-7 business days.
- If your order has been shipped, please refer to our Return and Refund Policy for details on how to initiate a return or exchange.

Exceptions:

- Personalized or customized products are non-refundable and cannot be cancelled once production has started.
- Special orders or pre-orders may have a restocking fee or cancellation fee, which will be communicated at the time of order.

Changes to Orders:

- If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate changes, but please note that we may not be able to make changes once an order has been processed.

Contact Us:

If you have any questions or concerns about our cancellation policy, please don't hesitate to reach out to our customer service team. We're here to help!